Warranty and Return

Welcome to Bluelix! We pride ourselves in our product quality and strict quality control, but to provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty. Buy with confidence and Enjoy a great Shopping!Satisfaction Guarantee *If you are dissatisfied with the order, please contact us within 30 days of receiving the product. All clients will be offered unconditional resend or refund for orders under $50.

Returnable Items Non-Returnable Items Return Process Return Shipping Costs
Returnable ItemsItems that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Non-Returnable ItemsWe will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: "Sale", "Bedding Sets", "Lingerie", "Earrings" and any discounted items are not covered by the warranty.

Notes: All returns must be authorized by Seduction Plaza team via the support center. Returned item without Return Merchandise Form (RMA) will not be accepted.
Return ProcessPlease carefully follow our return process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our support center stating your:
  • Order number
  • Sku number or product name
  • Return reason
  • 2.Our customer service team will respond to your request within 24 hours and provide with a Return Merchandise Form (RMA) along with our return address.
    3.Please return the item according to our instructions on the RMA form and send us a return proof as the tracking number and the valid return receipt.
    4. Once we received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
    Return Shipping Costs

    1. Shipping costs to return the items are at the customer's expenses.
    2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

    Please contact our Customer Service team for further help. We will do our very best to help you.